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NPCS contacts

Individuals—questions about a specific check

The National Police Checking Service (NPCS) is facilitated by the Australian Criminal Intelligence Commission (ACIC). Our role is to manage the system that Australian Police Agencies and Accredited Organisations use to submit police checks. It is important to know the ACIC does not accept applications or submit police checks on behalf of individuals.

Any questions about the status of a police check should be directed to the Accredited Organisation or Police Agency that lodged the initial police check. If they are unable to provide an answer, the query may be passed onto the NPCS Customer Support team for further clarification.

To find out more about requesting a police check from an Accredited Organisation or a Police Agency, please visit the Information for individuals page.

Privacy requirements

Visit our Privacy page for more information.

Organisations—becoming accredited

Please contact the NPCS Customer Support team by emailing NPCS [at] acic.gov.au or call (02) 6268 7900 (press option 4) (Monday to Friday, 8:30am–5pm AEST). Our preferred method of contact is email.

Please note that this phone number is only for organisations to become accredited. Individuals should contact the Accredited Organisation or Police Agency that requested their police check.

Accredited Organisations

List of Accredited Organisations

List of Accredited Broker Organisations

Police agencies

Working with children/vulnerable people

The following links provide more information about state and territory schemes for screening people working with children and/or vulnerable people:

Spent conviction legislation

The police are responsible for administering the relevant legislation or information release policies, so please contact your state or territory police if you need more information or clarification. The following links may be helpful in sourcing information:

Last updated
3 November 2017