Please direct questions about the status or result of your check to the accredited body or police agency that your application was submitted through. The Australian Criminal Intelligence Commission (ACIC) does not accept applications or submit checks on behalf of individuals and cannot discuss the status or result of your check.

You can access the contact details of an accredited body via their website.

You can access the contact details of a working with children or vulnerable people screening unit through the relevant state or territory website.

Australian Capital Territory

Access Canberra–Working with Vulnerable People

New South Wales

Office of the Children’s Guardian

Northern Territory

Northern Territory Government


Queensland Government Department of Justice and Attorney-General–Blue Card Services

South Australia

Department of Human Services South Australia


Department of Justice


Justice and Regulation

Western Australia

Department of Communities

If you have any questions about the operation of the service, please contact the NPCS team by emailing or by calling 02 6268 7900 between 8:30 am and 5:00 pm AEST weekdays (Monday to Friday).