Please direct questions about the status or result of your check to the accredited body or police agency that your application was submitted through. The Australian Criminal Intelligence Commission (ACIC) does not accept applications or submit checks on behalf of individuals and cannot discuss the status or result of your check.
You can access the contact details of an accredited body via their website.
Contact your Australian police agency via their website:
You can access the contact details of a working with children or vulnerable people screening unit through the relevant state or territory website.
| Australian Capital Territory | Access Canberra–Working with Vulnerable People |
| New South Wales | Office of the Children’s Guardian |
| Northern Territory | Northern Territory Government |
| Queensland | Queensland Government Department of Justice and Attorney-General–Blue Card Services |
| South Australia | Department of Human Services South Australia |
| Tasmania | Department of Justice |
| Victoria | Justice and Regulation |
| Western Australia | Department of Communities |
If you have any questions about the operation of the service, please contact the NPCS team by emailing NPCS@acic.gov.au or by calling 02 6268 7900 between 8:30 am and 5:00 pm AEST weekdays (Monday to Friday).