National Police Checking Service

National Police Checking Service

In response to current COVID-19 events, the National Police Checking Service (NPCS) wish to advise that we will be working remotely until further notice.

As of 1 April 2020, please direct all enquiries via email to If you have an issue or query that you need to speak to us about that you would prefer to discuss over the phone please email us with a request to call you with a brief explanation, your contact number and a preferred time to call.

Please be aware that our office hours are MondayFriday 8.30 am to 5pm AEST.

The Australian Criminal Intelligence Commission (ACIC) will undertake every effort to continue to support the community during this period to ensure continuity of the Service, and thank you for your ongoing cooperation and understanding.

To help protect the Australian community, the ACIC works with Australian police agencies to deliver the National Police Checking Service (NPCS). The Service allows people to apply for a Nationally Coordinated Criminal History Check (check, previously known as a police check).

Checks are often required when applying for employment, Australian citizenship, appointment to positions of trust and a variety of licensing and registration schemes.

We accredit organisations who submit a significant volume of checks to facilitate individuals’ access to our Service; accredited bodies predominately provide checking services for in-house personnel. These organisations are known as accredited bodies.