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In response to current COVID-19 events, the National Police Checking Service (NPCS) wish to advise that we will be working remotely until further notice.

As of 1 April 2020, please direct all enquiries via email to npcs [at] acic.gov.au . If you have an issue or query that you need to speak to us about that you would prefer to discuss over the phone please email us with a request to call you with a brief explanation, your contact number and a preferred time to call.

Please be aware that our office hours are Monday- Friday 8.30am to 5pm AEST.

The Australian Criminal Intelligence Commission (ACIC) will undertake every effort to continue to support the community during this period to ensure continuity of the Service, and thank you for your ongoing cooperation and understanding.