Please direct questions about the status or result of your check to the accredited body or police agency that your application was submitted through. The Australian Criminal Intelligence Commission (ACIC) does not accept applications or submit checks on behalf of individuals and cannot discuss the status or result of your check.

You can access the contact details of an accredited body via their website.

You can access the contact details of a working with children or vulnerable people screening unit through the relevant state or territory website.

Australian Capital Territory

Access Canberra–Working with Vulnerable People

New South Wales

Office of the Children’s Guardian

Northern Territory

Northern Territory Government


Queensland Government Department of Justice and Attorney-General–Blue Card Services

South Australia

Department of Human Services South Australia


Department of Justice


Justice and Regulation

Western Australia

Department of Communities

In response to current COVID-19 events, the National Police Checking Service (NPCS) wish to advise that we will be working remotely until further notice.

As of 1 April 2020, please direct all enquiries via email to . If you have an issue or query that you need to speak to us about that you would prefer to discuss over the phone please email us with a request to call you with a brief explanation, your contact number and a preferred time to call.

Please be aware that our office hours are Monday- Friday 8.30am to 5pm AEST.

The Australian Criminal Intelligence Commission (ACIC) will undertake every effort to continue to support the community during this period to ensure continuity of the Service, and thank you for your ongoing cooperation and understanding.

If you wish to become an accredited body or want to understand more about how the Service works, please contact the NPCS team Monday to Friday, 8.30 am–5 pm AEST by emailing